I'm sending this to you on Thanksgiving since the only thing I had ingredients to make was a cake and bread in our bread machine. Once again you also put a pending charge on my cc leaving $3 available credit. You took the amount of groceries from my cc leaving me with no money to buy Thanksgiving and to top it off, you had the audacity to charge me a delivery fee plus driver tip. I couldn't spend over $30 because I had to put my cc down again and your representative said you wouldn't make any charges. I didn't see the credit of $50 on my account so I called back Kroger and was told to type in "i have a $50 credit" on a product instructions for substitutions. The only way I could use the $50 was to get delivery! Forcing me to use you and Instacart again when you already had my $169.07. Your supervisor, heartless, said the best he would do is give me a $50 credit. I only had available $30 left of credit to buy Thanksgiving. I called the bank, cc company, you, Instacart starting at 4am day before Thanksgiving. You, Kroger, put a pending charge of $169.07 on my credit card that wouldn't drop off for 7-10 days. I sent 8 emails to customer service with Instacart to bring my order. Next I get an email my order was cancelled! That was our Thanksgiving groceries. I text and emailed the gate had been open since 8:30pm, I asked the people moving, and your drivers at the wrong property. I go downstairs and the gate was propped open, people were moving, and didn't see anyone in my small half circle driveway entrance/exit in front of my complex. I get another email meet shopper outside he can't find you. It went silent for about 45 minutes when I get an email, not text, driver needs gate code. I chatted with the shopper via of text on substitutions. ![]() That's when I looked up instacart then figured it out. Next I get a text from Instacart their running 2 hours behind. No where did it say delivery was being outsourced. Recap I had $200 set aside for my family Thanksgiving. Read the notes in my file you'll get up to date, if your employees made accurate notes about all the calls I've made to you, Instacart, my bank, and credit card company customer service.
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